Agenda Icon: merchandizer Start Date: 2015-10-21 14:40:00

14:40:Service Design & Innovation - from customer centred vision to technology enablement

Matt Farrar talks about the Service Design approach.  Highlights include:  

  • Envision the future of your market. 
  • Create new and innovative business models, process rethinking, organisational structures, and leadership.  
  • Define how your customers want to interact and engage with your products and services.  
  • Enable rapid technology change, to optimise the chance of executing the strategy.


Talare: Matt Farrar, VP Service Design, EPAM

Matt Farrar talks about the Service Design approach.  Highlights include:  

  • Envision the future of your market. 
  • Create new and innovative business models, process rethinking, organisational structures, and leadership.  
  • Define how your customers want to interact and engage with your products and services.  
  • Enable rapid technology change, to optimise the chance of executing the strategy.


Talare: Matt Farrar, VP Service Design, EPAM